Return Policy
RETURN POLICY
Returns, Refunds, and Cancellations.
At qtsyoh.com, we want your shopping experience to be simple and reliable. Please read our return, refund, and cancellation policy carefully before requesting a return.
If you need help with a cancellation, return, refund, or return address, please contact us at support@qtsyoh.com.
Policy Overview
- Cancellation Orders may be cancelled before the product is shipped or produced. Once shipped, we cannot cancel the order.
- 14-Day Return Window Customers may apply for a return within 14 days after delivery, if the item meets the return conditions.
- Refund Processing Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Important: Please contact our customer service before sending any return package. We will help confirm the correct return address and return instructions.
Return Policy Details
- Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled successfully, you will receive a full refund. We cannot cancel the order if the product has already been shipped out.
- Returns
We accept returns of products. Customers have the right to apply for a return within 14 days after delivery of the product.
To be eligible for a return:- The item must be unused.
- The item must be in the same condition that you received it.
- The item must be in the original packaging.
- A receipt or proof of purchase is required.
- Notes
Custom-order or personalized items do not have a right to a 14-day refund.
If the return is caused by the customer, the customer should be responsible for the return shipping fee. The specific fee depends on the express company or shipping method you choose.
If the goods received are damaged or incorrect due to our reasons, the customer is not required to bear the shipping fee for this reason.
No restocking fee will be charged to customers for the return of a product. - Refunds
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. - Late or Missing Refunds
If you have not received a refund yet, please first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you have completed all of these steps and still have not received your refund, please contact us at support@qtsyoh.com. - Return Address
Please contact our customer service at support@qtsyoh.com to get the correct return address before sending any product back.
Thank you for shopping with QTSYOH. We are committed to handling return and refund requests clearly, fairly, and efficiently.
QTSYOH — Clear Returns for Better Shopping.